A relevant approach
Ask how the proposed pages and functionality support your customer journey. A platform recommendation should follow the brief.
Planning a new website for your Mumbai business? For an online-selling project, we look beyond product presentation to the order information and customer updates your team will need after checkout.
Delivered by our Kolkata-based team · Remote collaboration available
Illustrative project brief, not a claim about local clients or the city’s economy.
Consider a product business moving from a simple catalogue to direct online orders. Customers need clear variants, availability and delivery information; staff need consistent order records. Design the buying journey and the operational handover together instead of adding checkout to an unprepared catalogue.
Use this brief to discuss what your own customers need. Bring examples of the questions you receive, the information your team maintains and the point where enquiries need a personal response.
Explore the related solution ↗Agree the source of product information, the payment-provider responsibilities and how staff handle changes or failed steps. Test the complete customer journey, including confirmation and follow-up, before release.
Ask how the proposed pages and functionality support your customer journey. A platform recommendation should follow the brief.
Review relevant examples and ask what was actually delivered. Keep concepts separate from verified client work.
Agree the content, integrations, approval process and acceptance criteria. Clarify dependencies before comparing quotes.
Discuss editing access, ownership, documentation and support. Make sure your team knows how routine updates will happen.
That depends on whether products can be ordered with standard options and whether fulfilment is ready for direct orders. A catalogue with structured quote requests can be the first release when pricing or specifications need discussion.
Our team is based in Kolkata. We can organise discovery and reviews remotely, agree an approval owner and keep the scope and milestones documented. Any in-person arrangements need to be agreed separately.
The content, customer journeys, design requirements and integrations define the work. We prepare a scope after discussing these details instead of assigning a price from the city name alone.
We review the current URL inventory and retain useful addresses where possible. Necessary changes need a redirect map, with content, metadata and internal links checked before release. Search rankings cannot be guaranteed.
Tell us what you want customers to understand and do.