Course discovery
Present course content, entry requirements, schedules and application steps clearly.
Education & Training
Connect the first question with the next learning step.
Course websites, admissions journeys and learning portals built around the needs of students and training teams.
THE CUSTOMER JOURNEY
A clearer next step.
At every stage.
- 01Explore a course
- 02Apply or request information
- 03Join the learning workspace
- 04Follow activities and progress
Illustrative workflow · tailored during discovery
The everyday challengeDesign around what
Design around what
people need to do.
Prospective learners need to compare courses and understand the application process. Enrolled learners need a different experience: access to material, schedules and progress. Separating those journeys makes the platform easier to use.
Who this is for
Training providers, institutes and organisations delivering structured learning.
Where digital can helpPractical improvements.
01 02 03 04
Practical improvements.
Across the customer journey.
Admissions enquiries
Collect course interest and relevant context so the right team can follow up.
Learner workspaces
Scope enrolment, learning material and progress views around the delivery model.
Organisation reporting
Define reporting and access by learner, instructor and organisation roles.
A sensible first releaseStart where the
Start where the
need is clearest.
Start with either the admissions journey or a focused learner portal. Content formats, assessments, user roles and existing learning tools guide the scope.
We define the user journey, content responsibilities and integration requirements together. Your team can then review a clear scope before design and development begin.
Platform development ↗Connect the right pieces
Solutions for this industry.
Before we begin
Questions from your industry.
Can the system serve multiple organisations?
Organisation-specific workspaces can be designed with separate permissions and reporting. The roles and boundaries need to be defined before implementation.
Can we connect an existing learning platform?
We review its integration and sign-in options first. A course website can also link into your existing learning environment without replacing it.
How do we decide the scope and budget?
We review your priorities, existing tools, content and the people using the system. The proposal sets out the first release, dependencies and delivery approach so you can make an informed decision.
Other perspectives
Explore more industries.
Start with your businessTell us what happens today.
Tell us what happens today.
Let’s improve what happens next.
Share your goals, your current tools and the part of the process you want to improve.
Let’s talk about your project ↗